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FAQ

CAN YOU REPAIR MY JEWELLERY?

I offer a 12 month warranty on all my jewellery and will repair it free of charge within this timeframe. If outwith this timeframe please get in touch for a quote.

CAN YOU RE-SIZE MY RING?

I want you to love your ring and enjoy wearing it from the moment it arrives, so choosing the correct size first time is very important.

If you are unsure of your ring size you can order a handy Ring Sizing Gauge to check your size at home.

If your ring does need resizing, there is a £15 fee to cover the time and craftsmanship involved.

MY JEWELLERY HAS TARNISHED - WHAT CAN I DO?

Tarnishing is a natural process for sterling silver and can happen over time, especially with exposure to air, moisture, chlorine or everyday products.

The good news is that it’s quick and easy to restore your jewellery’s shine. Simply use a silver polishing cloth or jewellery cleaning solution to gently remove any tarnish and bring it back to its original finish.

Jewellery cleaning solutions should not be used on pieces with delicate stones such as pearls and opals as the chemicals in the solution can damage the stones, a jewellery polishing cloth is best for these pieces.

Does your jewellery contain nickel?

All MUKA jewellery is created in high quality recycled sterling silver and 9ct gold which does not contain nickel so is perfect for sensitive skin.

Will my jewellery come hallmarked?

By UK law, silver jewellery weighing over 7.78g and gold jewellery over 1g must be hallmarked. Any items which exceed these weights will come hallmarked by the Edinburgh Assay Office.