RETURNS & EXCHANGES

It is my top priority that you are 100% happy with your purchase!  If this is not the case please contact me so I can resolve this for you.

CONTACT US

RETURNING AN ITEM

If you decide that your purchase isn't quite right for you or you need another size, you can return it in it's original condition (unworn and undamaged) within 30 days of receiving it (excluding earrings).

Please note, in the event of a refund or exchange, the customer is responsible for the return shipping costs, including any customs fees incurred.

Earrings cannot be returned (for refund or exchange) due to hygiene reasons as they are considered to be an intimate product.

All bespoke and custom made items are non-returnable.

EXCHANGES

Exchanges can be offered on certain items as long as the item is unworn and undamaged. Please get in touch to discuss the item you would like to exchange.

THERE IS SOMETHING MISSING FROM MY ORDER

If something is missing from your order please contact me straight away and I will do all I can to resolve the issue as quickly as possible.

MY JEWELLERY ARRIVED DAMAGED OR FAULTY - WHAT CAN I DO?

In the unlikely event that your purchase arrives damaged or faulty please contact me and I will do all I can to resolve the issue as quickly as possible.

CAN I RETURN EARRINGS?

Unfortunately, due to hygiene reasons earrings are not eligible for return unless they are faulty.

CAN YOU REPAIR MY JEWELLERY?

I offer a 12 month warranty on all my jewellery and will repair it free of charge within this timeframe.

Please contact me for a quote for repairs outwith this timescale.

CAN YOU RE-SIZE MY RING?

I want you to love your ring and enjoy wearing it from the moment it arrives, so choosing the correct size first time is very important.

If you are unsure of your ring size you can order a handy Ring Sizing Gauge to check your size at home.

If your ring does need resizing, there is a £15 fee to cover the time and craftsmanship involved.

MY JEWELLERY HAS TARNISHED - WHAT CAN I DO?

Tarnishing is a natural process for sterling silver and can happen over time, especially with exposure to air, moisture, chlorine or everyday products.

The good news is that it’s quick and easy to restore your jewellery’s shine. Simply use a silver polishing cloth or jewellery cleaning solution to gently remove any tarnish and bring it back to its original finish.

Jewellery cleaning solutions should not be used on pieces with delicate stones such as pearls and opals as the chemicals in the solution can damage the stones, a jewellery polishing cloth is best for these pieces.